Privacy Policy
OmniPest Ltd Customer Privacy Notice
This privacy notice explains what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
Contact details
Company Registration Number: 17473857
Registered Office: 80 Borough Road, Middlesbrough, TS1 2JH
ICO Registration Reference: ZC284712
Email: info@omnipest.co.uk
What information we collect, use, and why
To provide services and goods, including delivery:
Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Health and safety information
Photographs or video recordings
Information relating to compliments or complaints
For the operation of customer accounts and guarantees:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
To comply with legal requirements:
Name
Contact information
Financial transaction information
Health and safety information
Any other personal information required to comply with legal obligations
For dealing with queries, complaints, or claims:
Names and contact details
Address
Payment details
Account information
Customer or client accounts and records
Financial transaction information
Information relating to health and safety
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.
Which lawful basis we rely on may affect your data protection rights, set out below:
Your right of access: You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification: You have the right to ask us to correct or complete personal information you think is inaccurate or incomplete.
Your right to erasure: You have the right to ask us to delete your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to limit how we use your personal information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent: When we use consent as our lawful basis, you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us at info@omnipest.co.uk.
Our lawful bases for the collection and use of your data:
To provide services and goods:
Contract: We have to collect or use the information so we can enter into or carry out a contract with you.
Legal obligation: We have to collect or use your information so we can comply with the law.
For the operation of customer accounts and guarantees:
Contract: We have to collect or use the information so we can enter into or carry out a contract with you.
For legal requirements:
Legal obligation: We have to collect or use your information so we can comply with statutory obligations.
For dealing with queries, complaints, or claims:
Contract: We have to collect or use the information so we can enter into or carry out a contract with you.
Legal obligation: We have to collect or use your information so we can comply with the law.
Legitimate interests:
We have a legitimate business interest in managing and administering our business, verifying commercial property details, contacting business-to-business (B2B) prospects regarding commercial pest control services, and improving our customer service. We balance this to ensure our interests do not override your privacy rights.
Where we get personal information from
Directly from you (via our website contact forms, phone calls, and direct service communications)
Publicly available sources (such as public business registers or property records for commercial premises)
How long we keep information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to meet statutory requirements:
Enquiries and Quotes: General contact form enquiries or quotation requests that do not proceed to completed work are retained for up to 12 months from the date of last contact.
Service Records and Guarantees: Service treatment notes, site reports, and guarantee details are retained for the active duration of your agreement or warranty, and up to 3 years thereafter to verify recurring treatments and support warranty claims.
Financial and Invoicing Records: Invoices, payment transaction details, and customer billing histories are retained for 7 years following the end of the relevant financial year, in compliance with statutory UK tax and accounting obligations (HMRC).
Health and Safety Records: Statutory incident reports, COSHH assessments, and chemical treatment logs are held for statutory retention periods under UK Health and Safety legislation.
When personal data is no longer required, it is securely deleted or anonymised.
Who we share information with
Data processors
Website hosting and digital form providers (USA/EU): They host our website, maintain secure server operations, and securely route online quote enquiries.
Cloud-based pest management software providers (UK/EU): They store digital site survey notes, pest treatment inspection reports, and manage customer portal access for commercial service accounts.
Cloud accounting software providers (UK/NZ): They manage invoicing, record payments, and maintain statutory financial transaction histories.
Others we share personal information with
Insurance companies (where necessary to manage or defend legal or public liability claims)
Professional or legal advisors (including accountants and legal representatives)
Relevant regulatory authorities (such as HMRC or the Environment Agency where legally mandated)
Organisations we are legally obliged to share personal information with (in response to court orders or formal statutory obligations)
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint directly to us:
Email: info@omnipest.co.uk
If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the Information Commissioner's Office (ICO).
The ICO’s address:
ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
Helpline number: 0303 123 1113